Terms and Conditions

 

I operate Monday to Friday, except for English Bank Holidays.

Orders placed over the weekend or on bank holidays, will be processed on the next working day.


Payment

My payment method is securely online by PayPal.
Please could you make your payment within three days of making your purchase, thanks
Be aware that if you use an eCheque to make your PayPal payment, they take 7 - 9 working days to clear and this will delay the despatch of your item.

However, if you do not have a PayPal account and are in the UK.
I can take payment by credit card over the phone.
Please email me for further details.
Please note this is ONLY for buyers in the UK

 

Delivery

I am very happy to ship internationally.

International buyers, please be aware that any potential customs duties, taxes or fees charged in your country are your responsibility.

Confirmation will be sent by email when your order is placed.

A second email with despatch details will be sent once your package is shipped.

I always try my very best to post your goodies within 3 days of your order (usually less).
If there is going to be any delay, I will keep you fully informed.
I use clean recycled packaging.
If you would prefer to receive your purchase in new packaging, please let me know when you place your order.

 

Refunds and Exchanges

I will refund your money (upon receipt of the undamaged returned item), in the unlikely event that you are not delighted with your purchase.
Please contact me within 7 days of receiving your item if you are not satisfied.
I am sorry but I can not refund your postal costs for returning the item.

Returns must be sent to:

Lilygrace Originals,
The Malt House, 27 Church Road,
Upper Wanborough,
Swindon,
Wiltshire,
SN4 0BZ
UK

 

Privacy Policy

Lilygrace Originals are committed to respecting your privacy and recognizing your right for protection and management of information you share with me. The information I may collect from you when you visit my web site, will be stored in my database and be use purely to follow your instructions and process your order.

I do not store any credit card details on my database.

I do not give our customer information to any other third party and I use the personally identifiable information you provide for internal purposes only.
Please note: When clicking the Facebook buttons, data is sent to Facebook

Links

The Lilygrace Originals web site may contain links to other websites beyond my control. I am not responsible for content or privacy policies of such sites.

 

Changes to website

Lilygrace Originals reserves the right to change or modify the website and these terms and conditions at any time. Your continued use of this web site following such changes shall be regarded to be your agreement of such change. Please read the terms and conditions and check back on them regularly.

 

Colour Accuracy

I make every effort to ensure that the colours on screen are as close as possible to the actual product colours. However, I can't guarantee the exact colour match. The colours in my photographs can vary depending on your screen settings and resolution.

 

Copyright and Design Rights
1  All copyright and design rights in my products and images, text and designs on this website, are and will remain the property of Lilygrace Originals.
Supply of my designs to customers does not impart ownership of the design rights and or copyright to the buyer.

 

Additional Information

Your goodies are coming to you from a non smoking household.

I have animals but they are not allowed in my workroom.

I pack my jewellery very carefully and post items as fast as humanly possible.
I will always keep you informed about your purchase, if there is likely to be a delay, I will let you know straight away by email.